Return & Refund Policy

Thanks for shopping at Earth’s Natural Clay. If you are not entirely satisfied with your purchase, we're here to help.  As our products are perishable goods, all sales are final. We will be happy to replace any item(s) in the unlikely event that they might be damaged or contaminated during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives at its destination. We are not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered. Refunds can only be credited to the originating credit card.

Refunds 

To start this process, kindly send us an e-mail at orders@earthsnaturalclay.com. Send us your order details and any supporting files (photos, screenshots). Orders should have been made within 30 days and are subject to eligibility. We will notify you of the approval or rejection of your refund once the case has been reviewed by our team within 2-3 business days. 

If you are approved, then your refund will be processed within 3-5 business days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

You may choose to have a replacement sent (expedited shipping is on us) with an additional exclusive discount voucher code to use for your next purchase.

Contact Us

If you have any questions on how to return your item to us, contact us at orders@earthsnaturalclay.com.